Customer Support

  • Bulk Orders

    Bulk orders of all LUMN8 products are available by contacting our Customer Success Team at info@lumn8.com‍ Bulk sales may qualify for a discount, are subject to the Authorized Wholesaler Agreement, and require submission of your Form I-9.
  • Can I Edit or Cancel My Order?

    We process orders very quickly to get your items out to you as soon as possible. If your order has already been shipped, we won't be able to cancel it or make any changes to it. However, if you would like to attempt to edit your order, or return an order that has already shipped, please contact ...
  • How Do I Reach Customer Service?

    For the most efficient service, and in order to document all communications, we rely on email; please contact our Customer Support Team at: info@lumn8.com Please remember to include the following information when you contact us: Your order number Your full name Your phone number Your email addr...
  • How Do I Return An Order?

    Returns‍ If you are not satisfied with the performance of your product, or if your product arrives damaged or defective in some way, you may return it within 30 Days from the date of purchase (i.e., the date you ordered your product) for a full or partial refund, according to the Terms listed bel...
  • Non-Warranty Replacement Discount

    The Non-Warranty Replacement Discount allows us to send you a replacement order for 50% OFF the cost of your original purchase. It is available for use one-time only to replace non-warrantied orders that become defective after our standard 30 Day Satisfaction Guarantee, and is available for up to...
  • Satisfaction Guaranteed 30 Day Return, Refund and Cancellation Policy

    At LUMN8, our Customer Experience is very important to us, and we want you to be happy with your purchase! As such, we offer a Satisfaction Guaranteed 30 Day Return Policy, allowing you ample time to receive, inspect, and utilize your product purchases. The items returned must not have been alter...
  • Trouble Receiving LUMN8 Emails?

    Some customers may experience trouble receiving LUMN8 emails, as your Internet Service Provider (ISP) or Email client may be using filters to block email, affecting the receipt of email from LUMN8. If you believe this is happening, please consult the help section of your email program or contact ...
  • What Are Your Customer Service Hours?

    Our standard Customer Support hours are Monday through Friday, 8:30am to 5:30pm PST, though some Customer Success Agents may be available via email beyond these hours. The most efficient way to contact us and receive support is via email, at info@lumn8.com